Official Lamp Warranty and Return Policy
Our goal is provide you with the best quality tanning lamps at the lowest prices.
To further this goal, we have developed these policies that cover any potential
problem you may come across. Your input or suggestions are always welcome.
These policies cover all lamp purchases from UVA SunSystems, Inc. either over the
phone or from one of our websites.
30 Day Manufacturer's Warranty
All tanning lamps are guaranteed against failure (no light) for 30 days from the date of
purchase or delivery. This does not include physical damage, abuse, modification, wrong
size purchased or shipping damage. Shipping damage is automatically covered under a
seperate policy if claims are made within 3 days of receiving the damaged goods. To
make a claim, contact us at 1-800-274-1744 within 30 days of receiving your tanning lamps
for instructions on returning your lamps. If the lamps are shown to be defective and
covered within the policies herein, we will replace them with the same brand, model and
size at no cost to the customer.
Non-defective Return Policy
Unused lamps that are in their original packaging can be exchanged within 30 days of
purchase if the lamps purchased were the wrong size, wattage or compatibility. All
transporation costs will be the responsibility of the customer. A restocking fee of 15% to
25% of the purchase price may be charged for non-defective returns. Tanning lamps and
bulbs are non-returnable once used or opened if non-defective.
Tanning Lamp Performance Guarantee
Every tanning lamp we sell is guaranteed to perform according to the original
specifications filed with the FDA, plus or minus 10%, for a period of 30 days from the
date of purchase or delivery. In the event you want to make a performance based claim,
this policy is your sole relief. This Performance Guarantee isn't designed to
compare one lamp to another, and is based on only on a lamps conformity to it's original
specifications.
To make a claim, you must first call us for authorization within 30 days of receiving
your lamps at 1-800-274-1744, commercial lamps department. Claims can not be made after
this time under any circumstance. Once you have authorization, ship the lamps back to
either our main office or testing facility (you will be given an address when you call).
We will then forward the lamps to our testing facility and perform full spectrum testing
on the lamps.
1. If the lamps are found to conform to the original specification (plus or minus
10%), we will ship the lamps back to the customer and they will be billed all
transporation costs, plus a nominal fee for testing.
2. If the lamps are found to be out of specification, we will replace the lamps
with the exact same brand, size and model from a different batch, at no cost to the
customer.
Size, Compatibility and Wattage
We will ship the size and wattage requested by the customer. It is the customer's responsibility to inspect and insure the lamp is the correct size and wattage for their tanning bed, and that the lamp is legally compatible in their state (for salon customers). We are not responsible for damage to the lamps caused by using the wrong wattage, or for legal compliance with any state or local laws, under any circumstances. We can not accept any returns of lamps that have been used in a tanning bed rated for a different wattage than the stated wattage on the lamp.
Legal Notice:
This is the official policy for tanning lamps purchased over the phone or online
at UVA SunSystems, Inc. or it's websites. No other warranties or guarantees,
expressed or implied are valid and no individual has the authorization to modify this policy. If you have any questions about this policy, please
feel free to contact us at 1-800-274-1744 during normal business hours, Eastern Standard
Time.
